We are committed to providing secure, fast, and reliable shipping for every order placed through LugaiTCG. Every collectible is packaged with care to ensure it arrives safely and in the condition advertised.
Orders are processed Monday through Friday, excluding public holidays. Most orders are processed within one to three business days after payment has been successfully verified.
LugaiTCG partners with trusted shipping carriers to deliver your purchases safely.
Carrier selection depends on your shipping destination, package size, and available services.
| Destination | Estimated Time |
|---|---|
| United States | 2–7 Business Days |
| Canada | 5–10 Business Days |
| Europe | 7–14 Business Days |
| Australia | 8–16 Business Days |
| Rest of World | 10–21 Business Days |
Once your shipment has been dispatched, a confirmation email containing your tracking number will be sent to the email address used during checkout.
Tracking information may require up to 24 hours before becoming active on the carrier's website.
Every collectible is carefully packaged using professional shipping materials including:
Graded cards receive additional protection to minimize movement during transit.
International customers are responsible for all customs duties, taxes, import fees, and local regulations imposed by their destination country.
Delivery times may vary depending on customs inspections.
Customers are responsible for providing accurate shipping information before placing an order.
Orders returned due to incorrect addresses may require additional shipping fees before reshipment.
If your package arrives damaged or appears to be lost in transit, please contact our customer support within seven (7) days of the expected delivery date.
If you have questions regarding this Shipping Policy, please contact our customer support team.
Email: support@lugaitcg.com
Business Hours: Monday – Sunday 9:00 AM – 9:00 PM (Eastern Time)