Refund & Return Policy

1. Return Eligibility

We gladly accept eligible returns on qualifying products purchased directly from LugaiTCG. Returned merchandise must meet all eligibility requirements before a refund, exchange, or store credit can be approved.

• Items must be purchased directly through LugaiTCG.
• Products must be returned within the stated return period.
• Items must remain in the same condition in which they were received.
• Products showing signs of use, alteration, damage, or tampering may not qualify.
• Proof of purchase or order confirmation is required.

2. Return Window

Customers may request a return within 30 calendar days of the confirmed delivery date.

3. Product Condition Requirements

To qualify for a refund or exchange, returned products must satisfy the following conditions.

• Original packaging included.
• Protective sleeves remain intact.
• No water damage.
• No bends or creases.
• No missing accessories.
• No evidence of tampering.
• Certification cases (PSA/BGS/CGC) must remain unopened and undamaged.

4. Non-Returnable Items

For security, authenticity, and collector protection, certain items cannot be returned.

• Opened booster packs.
• Opened sealed products.
• Mystery boxes after opening.
• Gift cards.
• Digital products.
• Custom orders.
• Products marked as Final Sale.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged during shipping, contains the wrong product, or is missing an item, please contact our support team within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number.
• Photographs of the product.
• Photos of the shipping box and packaging.
• A brief description of the issue.

6. Refund Process

After we receive your returned merchandise, our quality control team will inspect the product before approving any refund.

If approved, refunds will be issued to the original payment method whenever possible.

Depending on your financial institution, it may take additional time before the refunded amount appears on your statement.

7. Exchanges

Customers may request an exchange instead of a refund whenever inventory is available.

• Exchange for the same item.
• Exchange for another product of equal value.
• Upgrade by paying the price difference.
• Receive store credit for future purchases.

If the requested replacement is unavailable, a refund or store credit may be offered.

8. Return Shipping

Customers are generally responsible for return shipping costs unless the return is the result of:

• An incorrect shipment by LugaiTCG.
• A damaged product received during transit.
• A verified manufacturing defect.

We strongly recommend using a tracked shipping service when returning valuable collectibles.

9. Order Cancellations

Orders may be cancelled before shipment by contacting customer support immediately.

• Orders cancelled before shipment receive a full refund.
• Orders already shipped cannot be cancelled.
• Customers must instead follow the standard return procedure after delivery.

10. Chargebacks

Customers are encouraged to contact LugaiTCG before initiating a payment dispute or chargeback.

Opening a chargeback before contacting our support team may delay resolution and could affect eligibility for future purchases.

Fraudulent chargebacks involving successfully delivered merchandise may be disputed with supporting shipment records and carrier documentation.

11. Contact Information

Questions regarding this Refund & Return Policy may be directed to our customer support team.

Email:
support@lugaitcg.com

Business Hours:
Monday – Sunday
9:00 AM – 9:00 PM (Eastern Time)

Our support specialists strive to respond to all inquiries within one business day.